Terms and conditions of use

By using this website and in consideration of the Department of Health & Human Services (DHHS) providing you with access to this website, you agree to be bound by the following terms and conditions. DHHS may change the terms and conditions without notice. Changes will be effective when they are published on this website. By continuing to use this website, you accept the terms and conditions as amended from time to time.


This website is published by the Victorian Government's Centre for Community Services System Development (formerly Office for the Community Sector), a unit within DHHS.

The content of this website is provided for information purposes only. DHHS has made its best endeavours to ensure that the content of this website is correct and current at the time of publication but makes no warranty, express or implied that the material is accurate, authentic or complete and takes no responsibility for any error, omission or defect. It does not constitute professional advice and does not purport to be comprehensive.

DHHS does not accept any liabilities (including for negligence) for any loss, damage, cost or expense (including incidental, special or consequential damages) you or others might incur as a result of the information or advice (or the use or uptake of such information or advice) provided on this website or incorporated into it by reference. The information on this website is provided on the basis that all people accessing the site undertake responsibility for assessing the relevance and accuracy of its content.

The internet is not a secure medium and communications to and from the website may be intercepted or altered in transit. DHHS does not warrant or represent that this website or any linked sites, are free from anything which could damage any computer used to access this website.

Applicable law

This website (excluding any linked third party websites) is controlled by DHHS from its offices at 50 Lonsdale Street, Melbourne, Victoria. By accessing this website, you accept that any disputes about this website or its contents are to be determined by the courts having jurisdiction in the State of Victoria in accordance with the laws in force in the State of Victoria (except any principle of conflict of laws inconsistent with this requirement).

This website may be accessed throughout Australia and overseas. DHHS makes no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.


The links on this website are provided for information purposes only. DHHS does not control and cannot be liable for any links to external websites. DHHS does not endorse these websites or any associated organisation, product or service and does not warrant that material on any external website is accurate, authentic or complete.

Similarly, absence of a link to a particular website, or reference to a particular organisation, should not be interpreted as a criticism or other comment about the provider or content of that other website.

Your use of any external website is governed by the terms of that website. The provision of a link to an external website does not authorise you to reproduce, adapt, modify, communicate or in any way deal with the material on that site.

The inclusion of any email addresses on this website is not consent to receiving unsolicited commercial electronic messages or SPAM.

Downloadable documents

DHHS makes available to you the provision to download particular documents, on the conditions set out below. If you do not agree with these conditions, you should not download the material.


Downloadable material on this website is provided on the condition that upon downloading you will conduct such virus scanning and other checks as may be necessary to ensure that the downloaded material will not corrupt in any way your data, software or systems or those of any other person.

You acknowledge and agree that DHHS will not be held liable to you for any loss or damage including consequential loss or damage however caused, whether by negligence or otherwise, that arises in any way from the download, opening and use of downloadable material.

If you provide the downloaded material to another party, then you should bring to the attention of that other party these conditions and only provide the downloaded material on the same conditions as those on which the original downloaded material was provided to you by DHHS.

If you need a response please Contact us instead.